Julie White
Honestly, the necklace is very pretty and classy but I’ve had this necklace for almost two months now and it’s broken TWICE. I sent it in once and they gave me a new chain but the second time I didn’t want to send back in, I just wanted a refund since it was the SECOND time it’s broken. The lady told me that they don’t refund on anything so now I’m out $50. The chains are really thin and can be easily broken. I’d say save your money and look for a different place that has cheaper prices and stronger chains!
Three Sisters Response: Thank you for your review Julie. The first chain was stretched over 2" when it was returned to us, stretching from 18" to 20". Even though the chain had been pulled to the point of snapping and the break was not due to a manufacturing defect, we replaced it free of charge. When you contacted us again, we said that if the chain measured the original length of 18" we would be happy to cover it under our warranty but if it was pulled or snapped we would not be able to replace the chain for free again. We asked for an image of the chain so we could verify the break but have not heard back from you except for this review. We stand behind our warranty and are happy to replace it if it was defective. Thank you.
