Holiday 2020 Return Policy
Personalized pieces are final sale and may not be returned since they are custom made for you. Non-personalized pieces may be returned by January 7, 2021 for a refund. For a full return, tags MUST be attached and all original packaging must be included. If tags are missing, you will receive a store credit minus a restocking fee. If you receive a non-personalized piece without tags, we must be notified in writing within 72 hours of receipt of package with an image verifying missing tags. Thank you for your understanding and cooperation!
May I return my personalized piece?
Personalized pieces are those where we personalize a design for you - this is inclusive of names, dates, initials, and birthstones. Because each piece is custom, we do not issue refunds or exchanges on personalized jewelry. This policy extends to hand-stamped and engraved personalized jewelry and birthstone jewelry. Single initial pieces are also considered personalized since they are made to order. However we do want our customers to be happy. If you are dissatisified in any way, please contact our studio in writing within seven days of receiving your piece and we will see what we can do to help you.
May I return my new, non-personalized piece?
Non-personalized pieces are those that may be purchased directly without engraved or hand-stamped personalization. Vintage or new, non-personalized pieces may be returned within seven days from package delivery for a store credit or refund in the original manner of payment. If your product qualified for free shipping, the actual price of shipping will be deducted from your refund. Return tags MUST be attached - sorry no exceptions. Return requests must be submitted in writing within seven days of package delivery via our Contact Form, original tags must be attached to the piece and a valid RMA must be issued by Three Sisters Jewelry. Pieces that fall within this category may be returned utilizing our Returns Portal.
May I return my Sale or Clearance piece?
Non-personalized pieces may be returned but for store credit only. Return tags MUST be attached - sorry no exceptions. Return requests must be submitted in writing within seven days of package delivery via our Contact Form, original tags must be attached to the piece and a valid RMA must be issued by Three Sisters Jewelry.