May I return my personalized piece?
Because each piece is custom, we do not issue refunds or exchanges. This policy extends to hand-stamped and engraved personalized jewelry and birthstone jewelry. Single initial pieces are also considered personalized since they are made to order. However we do want our customers to be happy. If you are dissatisified in any way, please contact our studio in writing within seven days of receiving your piece and we will see what we can do to help you.
May I return my New, Non-Personalized Piece?
New, non-personalized pieces may be returned within seven days from package delivery for a store credit or refund in the original manner of payment. Return tags MUST be attached - sorry no exceptions. Return requests must be submitted in writing within seven days of package delivery via our Contact Form, original tags must be attached to the piece and a valid RMA must be issued by Three Sisters Jewelry. Clearance and Sale items are final sale and may not be returned.
May I return my Vintage Finds piece?
All pieces contained within the Vintage Finds category and its sub-categories may be returned for a refund or store credit within seven days of receipt. Return requests must be submitted in writing within seven days of package delivery via our Contact Form, original tags must be attached to the piece and a valid RMA must be issued by Three Sisters Jewelry. A return shipping charge of $10 will be deducted from the final refund or store credit. Clearance and Sale items are final sale and may not be returned. If you elect complimentary ring sizing at the time of purchase, the piece becomes final sale and may not be returned. Complimentary ring sizing is only available at the time of purchase. Vintage Find pieces may be sent back at a later time for ring sizing, ring sizing starts at $30 depending upon the design.