Return Policy
Non-Personalized Jewelry
Non-personalized jewelry may be returned for a full refund. Non-personalized jewelry includes but is not limited to chains, vintage jewelry, charm locks and stone strands. A written request for a return must be received and acknowledged by Three Sisters Jewelry’s Customer Service within 14 days of package delivery. All original packaging, labels and tags must be attached when returning the items. Packages returned without original pieces are subject to a restocking fee. If your returned item qualified for free shipping, the actual cost of shipping will be deducted from your refund amount. Jewelry that has been worn will not be accepted.
Personalized Jewelry
Personalized jewelry may be returned for store credit only. Please note that our Return Policy does not apply to Sale/Clearance Personalized Pieces or Personalization Custom Pieces - ie. custom metal options, custom engravings outside of our Text Visualizer tools and upgraded birthstones. Personalized sale items and Custom Personalized pieces are final sale. A written request for a store credit return must be received and acknowledged by Three Sisters Jewelry’s Customer Service within 14 days of package delivery. All original packaging, labels and tags must be attached when returning the items. Packages returned without original pieces are subject to a restocking fee. If your returned item qualified for free shipping, the actual cost of shipping will be deducted from your store credit amount. Jewelry that has been worn will not be accepted.
Sale/Clearance Items
Non-personalized Sale, Clearance and/or Ltd Edition pieces may be returned for store credit only. Personalized sale items and Custom Personalized pieces are final sale. Sale jewelry includes pieces that are reduced in price, listed under the Sale/Clearance category or are listed as Ltd Edition. A written request for a store credit return must be received and acknowledged by Three Sisters Jewelry’s Customer Service within 14 days of package delivery. If your returned item qualified for free shipping, the actual cost of shipping will be deducted from your store credit amount. All original packaging, labels and tags must be attached when returning the items. Packages returned without original pieces are subject to a restocking fee. Jewelry that has been worn will not be accepted.
Store Credit
Returns of purchases made with store credit will be issued in the form of a store credit only
If store credit is used and customer elects to purchase a non-personalized piece, a future return will be issued in the form of a store credit only.
Manufacturing Defects
Defects in products must be reported in writing within 7 days of package delivery. A written notification must be received and acknowledged by Three Sisters Jewelry’s Customer Service within 7 days of package delivery. All original packaging, labels and tags must be attached when returning the items. Jewelry that has been worn or damaged will not be accepted.