Returns, Repairs & Warranty | Three Sisters Jewelry

Return Policy

Non-Personalized Jewelry

Non-personalized jewelry may be returned for a full refund. Non-personalized jewelry includes but is not limited to chains, vintage jewelry, charm locks and stone strands. A written request for a return must be received and acknowledged by Three Sisters Jewelry’s Customer Service within 14 days of package delivery. All original packaging, labels and tags must be attached when returning the items. Packages returned without original pieces are subject to a restocking fee. If your returned item qualified for free shipping, the actual cost of shipping will be deducted from your refund amount.  Jewelry that has been worn will not be accepted. 

Personalized Jewelry

Personalized jewelry may be returned for store credit only. Please note that our Return Policy does not apply to custom pieces - ie. custom metal options, custom engravings outside of our Text Visualizer tools and upgraded birthstones. A written request for a store credit return must be received and acknowledged by Three Sisters Jewelry’s Customer Service within 14 days of package delivery. All original packaging, labels and tags must be attached when returning the items. Packages returned without original pieces are subject to a restocking fee. If your returned item qualified for free shipping, the actual cost of shipping will be deducted from your store credit amount.  Jewelry that has been worn will not be accepted.

Sale/Clearance Items

Sale, Clearance and/or Ltd Edition pieces may be returned for store credit only. Sale jewelry includes pieces that are reduced in price, listed under the Sale/Clearance category or are listed as Ltd Edition. A written request for a store credit return must be received and acknowledged by Three Sisters Jewelry’s Customer Service within 14 days of package delivery. If your returned item qualified for free shipping, the actual cost of shipping will be deducted from your store credit amount. All original packaging, labels and tags must be attached when returning the items. Packages returned without original pieces are subject to a restocking fee. Jewelry that has been worn will not be accepted.

Store Credit

Returns of purchases made with store credit will be issued in the form of a store credit only

If store credit is used and customer elects to purchase a non-personalized piece, a future return will be issued in the form of a store credit only.

Manufacturing Defects

Defects in products must be reported in writing within 7 days of package delivery. A written notification must be received and acknowledged by Three Sisters Jewelry’s Customer Service within 7 days of package delivery. All original packaging, labels and tags must be attached when returning the items. Jewelry that has been worn or damaged will not be accepted.