What are your customer service hours?
Our online/email customer service hours are 11am - 3pm PST, Monday - Friday. We can be contacted via our Contact Form.
My chain is too short or too long - may I exchange just the chain?
If you would like to exchange your chain please contact us in writing within seven days of receiving your necklace and we will provide instructions for the exchange. You will be required to return the chain (and potentially charms) in exchange for the new chain. For pieces that require rewiring, there is a small rewiring fee in addition to the return shipping costs. Return shipping costs of $5 are assessed on all exchanges. We do not offer return labels.
What if there is an error or defect with my piece?
If there is an error with your order and the error was created by Three Sisters Jewelry, we are happy to remake your piece. We must be notified in writing within seven days from postal delivery and the original piece must be returned so that we may verify the error. If you are missing a part on your necklace, Three Sisters must be notified in writing within four days of receipt of your order. We are sorry, no exceptions,
Do you guarantee your work?
Yes, we guarantee our work for 30 days from date of purchase against all manufacturing defects. If you need a repair after 30 days, we are happy to repair your piece (cost quoted depending upon the repair) plus shipping and handling. We must be notified in writing of any defects within seven days of the defect materializing. This guarantee does not apply to chains that have been pulled or snapped.
What are your shipping options?
Please see our Shipping Details section for specifics about shipping.
What is your Return Policy?
Please see our Return Policy for specifics about our jewelry.
Do you retroactively apply discounts or give price adjustments?
Because we are a small business, we are unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts cannot be applied retroactively to orders placed before the promotion discount was activated.
Should an item from the website be marked down permanently, please contact us within 7 days from the date of shipment. We will honor a one time price adjustment. Credits will be applied to the original form of payment and will be reflected in 2-4 business days. Please contact us to request a price adjustment.
Can I cancel my order before you begin production?
Once your order is submitted it is entered into production and changes may not be made - we are sorry, no exceptions. We do our best to turn orders around as quickly as possible and as a result, orders begin production immediately.