Bought this as a gift, chain broke within 30 seconds of my friend (finally) getting the gift out of the gift box packaging. Charm went flying, bead charm is lost, all that remained of gift was the medallion charm, which my friend loves. Pretty embarrassing. Love that the inscription card was hand written.
Response from Three Sisters: Hi Rebecca, we are so sorry to hear your chain broke. We do warranty our chains - please reach out to customer service so they can assist you. Unfortunately things like this can happen but we do stand behind our products. We are happy to hear your friend loves the charm and that you were happy with the personal touch of a handwritten note. Thank you for your feedback.