What are your customer service hours?
Our online/email customer service hours are 9am - 2pm PST, Monday - Friday. We can be contacted via our Contact Form or telephone customer service at (760) 230-2813.
If you have been instructed by Customer Service to return a piece to us, please ship back in sturdy packaging with padding with tracking information to: Three Sisters Jewelry, 967 South Coast Highway 101 Suite B109, Encinitas CA, 92024. Three Sisters Jewery is not responsible for lost packages or merchandise lost due to insufficient packaging. Please do not mail your chain in a plain envelope - your piece will not arrive safely and we are not responsible for lost chains.
How long until my order is shipped?
Orders ship within seven business days during non-holiday times. Holiday shipping is guaranteed to be be delivered by a certain date (ie. Christmas) and is not guaranteed within a time frame. Production time frames do not include shipping time (ie. if 3day shipping is selected the piece will not be produced and shipped within three days for a three day delivery). During gift giving holidays, our turn around time changes. Each piece is custom made and great care goes into creating orders which in turn takes time.
What are your shipping options?
Three Sisters Jewelry ships via USPS, UPS and FedEx only. The fee for domestic shipping begins at $5.00 for USPS First Class mail. Express/overnight delivery is available for an additional fee. Shipping times vary for international orders depending upon the method selected. USPS takes approximately 2-4 weeks. Please note - Holiday Ordering Guarantees do NOT apply to international shipping. For internationl orders that need to be delivered quickly, it is highly recommended that the UPS or FedEx option is chosen. Delivery time is not guaranteed for international orders due to customs delays and each country's internal mail system. Additional duty charges will apply for international orders - Three Sisters Jewelry Design is not responsible for any additional duties assessed. It is the purchaser's responsibility to determine duties prior to placing an order.
We do not refund shipping charges paid to third party carriers on customer's behalf for orders not delivered on time. To secure the most timely delivery we recommend expedited UPS as it's the most dependable and they will refund charges for deadlines not met.
Can I cancel my order before you begin production?
Once your order is submitted it is entered into production and changes may not be made - we are sorry, no exceptions.
Details, terms and conditions may change without notice.