SECTION 1. METAL, UPKEEP & DESIGN
Where is your jewelry made?
Three Sisters Jewelry is handmade in San Diego, California. All of our designs are cast, personalized and assembled in the USA. We take pride in using recycled metals as well as casting all designs within California.
Can I create any necklace combination I like?
Our charms are designed to go within certain collections. We have found that the pre-designed pieces offered on our website are the best combination of charms. For those that prefer to create their own design, we offer A La Carte Charms. We do allow small tweaks to existing designs - if you are interested, please contact customer service and we can provide instructions for ordering. There is a Change Order Fee per change. Requests must be made prior to placing your order.
What metals do you use?
Three Sisters Jewelry uses semi-precious metals - .925 sterling silver, gold-filled, gold-plated and bronze. We also offer 10K and 14K in rose, yellow and white golds. Gold-filled is a process where 24K pure gold is bonded to a core metal. Gold-plated/vermeil gold pieces are made of a brass or sterling silver base and plated in 24k gold. These pieces will tarnish as they are plated and are viewed as an affordable option to the look of pure gold. However with proper care (nightly cleaning, wiping oils and sweat immediately off piece) they will last years. If you prefer a piece that will last forever with little upkeep we recommend 10K or 14K.
Will bronze and sterling silver tarnish?
Absolutely. Bronze and sterling silver are an affordable option to 10K and 14K and therefore require upkeep and care. Tarnishing is inherent with semi precious metals. Unlike costume jewelry, which is plated and the surface will wear off - sterling silver and bronze will retain their original luster if polished regularly. Moisture, perfumes, etc. can cause the surface of the metals to turn however a quick wipe with a jewelry polishing cloth can return the original luster within seconds. For those that prefer endurance or do not want to polish their jewelry we suggest 10K or 14K gold.
What is "hand stamped jewelry?"
Hand stamped jewelry is crafted entirely by hand - each letter is individually stamped by hand. Because the letters are not machine-stamped each piece has irregularities and character. The beauty of this jewelry is that no two pieces are alike. Every attempt is made to keep the depth of the letters and placement of the letters consistent, but because the piece is hand made there will be intentional irregularities. For those wishing a more perfected and exact personalization, deep-engraved designs are recommended. For more detailed on Hand Stamped Jewelry please visit our Blog post.
What is "deep-engraving?"
Deep-engraving is the practice of incising a design onto a piece of metal by cutting grooves into it. It is machine-created and therefore has a more precise aesthetic and is a good personalization method for those that prefer perfection.
What font style is used?
The font style used on your personalized piece is pictured on the website and is not dependent upon what is typed in the personalization box. This policy is firm. We are unable to accommodate special characters such as +, =, *, %.
How do I care for my personalized jewelry?
It is best to use a soft polishing cloth made especially for jewelry and polish gently. When you are not wearing your piece please keep it in an air tight bag - sterling silver and bronze will tarnish quickly when coming into contact with moisture. Do not wear your necklaces in pools or hottubs - the harsh chemicals will damage the finish. In addition - please avoid jewelry coming into contact with acne medications, self tanners and perfume. These chemicals will cause the metals to discolor.
Will the letter "Antiquing" of the letters wear off over time?
Yes, the antiquing will wear off over time, especially on the gold-filled and bronze pieces. The embossed letters are painted with a resin and then fired at a high temperature to adhere the resin. Over time and especially with constant wear, the resin can wear off. It is not a manufacturing defect - just inherent in wear. Similar to wearing a pair of shoes every day - over time the soles will wear. We are happy to re-resin your necklace - please contact customer service for details.
How do I measure chain length?
Chain length is measured by the actual length of the chain - not where it falls on your frame. For example - to determine where a 16" chain falls, measure a 16" piece of string and loop around your neck to determine where it will fall on your particular frame. Remember that most charms measure 1" - 2" in length and will add length to the chain. For nameplate necklaces the chain measures the length stated and the nameplate slides on the chain - the chain length is not determined by the "drop" of the chain. Please reference our Chain Length Guide for more information.
Are your photographs to scale?
No, our photographs are not to scale. We enlarge the photos so customers can see the details of the charms and understand what they are purchasing. For sizing, please refer to product measurement listed under "Description" on the product page.
What if I order the wrong length?
If you would like to exchange your chain please contact us in writing within seven days of receiving your necklace and we will provide instructions for the exchange. You will be required to return the chain (and potentially charms) in exchange for the new chain. For pieces that require rewiring, there is a small rewiring fee in addition to the return shipping costs. Return shipping costs of $5 are assessed on all exchanges. Prepaid return labels are an option for a nominal charge.
Do you cast your own charms?
A majority of our charms are cast/created in Southern California and are the exclusive design of Three Sisters Jewelry. We also cast/create our plain discs to ensure the metal is thick and of the quality our customers expect. Our logo is cast into the metal on the back of the charms not only to mark our pieces but to comply with copyright designs as our pieces are registered with the United States Copyright and Trademark office. We are unable to make a charm that does not include our logo on the back of the charm.
Image of back of charms.
Do you make jewelry for children?
No, our jewelry is intended for adult wear and is not allowed for children under 14.
I would like to add a charm to my Three Sisters' piece that I've had for several years. Will it match?
A la carte charms will not match an existing piece unless we have the original in our studio. Each piece is made-to-order and all of our jewelers have different stamping styles. If we have the original in our studio, we will replicate the style the best that we can and to create a look that the entire necklace was made at one time. Therefore it is highly recommended that you send your original necklace to us for matching.
Details, terms and conditions may change without notice.