May I return my personalized piece?
Personalized pieces are those where we personalize a design for you - this is inclusive of names, dates, initials, and birthstones. Because each piece is custom, we do not issue refunds or exchanges on personalized jewelry. However we do want our customers to be happy. If you are dissatisfied in any way, please contact our studio in writing within seven days of receiving your piece and we will see what we can do to help you.
May I return my non-personalized piece?
Non-personalized and vintage pieces are those that may be purchased directly without engraved personalization or birthstones. Vintage or new, non-personalized pieces may be returned within fourteen days from package delivery for a store credit or refund in the original manner of payment. If your product qualified for free shipping, the actual price of shipping will be deducted from your refund. Return tags MUST be attached - sorry no exceptions. Return requests must be submitted in writing within fourteen days of package delivery via our Contact Form, original tags must be attached to the piece and a valid RMA must be issued by Three Sisters Jewelry.
May I return my Sale or Clearance piece?
Non-personalized Sale pieces may be returned but for store credit only. Return tags MUST be attached - sorry no exceptions. Return requests must be submitted in writing within seven days of package delivery via our Contact Form, original tags must be attached to the piece and a valid RMA must be issued by Three Sisters Jewelry.
Do you offer free returns?
Three Sisters Jewelry does not offer free returns. If a product qualified for free shipping the cost of the shipping label will be deducted from your return. If you request a return label, the fee will also be deducted from your total. The following are guidelines for the cost of shipment each way:
$5: $50 - $200
$10: $201 - $400
$20: $401 - $800
Additional fees will apply for rushed/expedited orders.
If you opt-in for Route Insurance at check-out the shipping costs will be less.
Do you guarantee your work?
Yes, we guarantee our work for 30 days from date of purchase against all manufacturing defects. If you need a repair after 30 days, we are happy to repair your piece (cost quoted depending upon the repair) plus shipping and handling. We must be notified in writing of any defects within seven days of the defect materializing. This guarantee does not apply to chains that have been pulled or snapped.
Damaged product returns will not be accepted. If a product is return in damaged condition or not in original packaging, a repair/restocking fee will be issued. There are no exceptions to this policy.