Thank you for your interest in Three Sisters Jewelry Design. Here are some answers to the most frequently asked questions.
What are your customer service hours?
Our online/email customer service hours are 9am - 4pm PST, Monday - Friday. Please email email@example.com for assistance. Our telephone service hours are 9am - 2pm PST, Monday - Friday.
What is "hand stamped jewelry?"
Hand stamped jewelry is crafted entirely by hand - the letters are not machine-stamped and therefore have irregularities and character. The beauty of this jewelry is that no two pieces are alike. Every attempt is made to keep the depth of the letters and placement of the letters consistent, but because the piece is hand made there may be irregularities. For those wishing a more perfected and exact personalization, engraving is recommended.
What is engraving?
Engraving is the practice of incising a design onto a piece of metal by cutting grooves into it. It is machine-created and therefore has a more precise aesthetic.
Do the charms slide off and on the chains?
Some charms slide off the chain and some do not - it depends upon the design. Three Sisters is not responsible for the loss of charms or stones that slide off and become lost.
What metals do you use? how do I care for my piece?
Three Sisters Jewelry uses semi-precious metals - .925 sterling silver, gold-filled, gold plated and bronze. We also offer 14K in rose, yellow and white golds. Gold-filled is a process where 24K pure gold is bonded to a core metal - gold filled is the most durable metal we offer. Gold-plated/vermeil gold pieces are made of a brass or sterling silver base and plated in 24k gold. These pieces will fade over time as they plated and are viewed as an affordable option to the look of pure gold. However with proper care (nightly cleaning, wiping oils and sweat immediately off piece) they will last years. If you prefer a piece that will last forever we recommend 14K. Avoid using dip cleaners as they will remove the antiquing and possibly dull the vermeil coating. It is best to use a soft cloth made especially for jewelry polishing and polish gently. When you are not wearing your piece please keep it in an air tight bag - sterling silver and bronze will tarnish quickly when coming into contact with moisture. Do not wear your necklaces in pools or hottubs - the harsh chemicals will damage the finish. In addition - please avoid jewelry coming into contact with acne medications, self tanners and perfume. These chemicals will cause the metals to discolor.
What is a "monogram?"
Monograms traditionally have three letters. A traditional 3-letter monogram has the initial of the individual's last name (surname) set larger in the center, while the first name initial appears to the left of it and the middle name initial appears to the right of it. For example, if the individual's name is Mary Ann Jones, and Jones is the surname, then the arrangement of letters would be thus: MJA, with the surname initial set larger in the center, the M for Mary to the left and the A for Ann to the right.
Married couples may create three-letter monograms incorporating the initial of their shared surname. For example, the monogram MJA might be used for Michael and Alice Jones.
If you are requesting a "monogram" it must be stated under "Additional Instructions" and the letters must be entered in the correct order as we will stamp the center letter larger.
How do I measure chain length? What if I order the wrong length?
Chain length is measured by the actual length of the chain - not where it falls on your frame. For example - to determine where a 16" chain fall, measure a 16" piece of string and loop around your neck to determine where it will fall on your particular frame. Remember that most charms measure 1" - 2" in length and will add length to the chain. For nameplate necklaces the chain measures the length stated and the nameplate slides on the chain - the chain length is not determined by the "drop" of the chain. Please determine the proper chain length at the time of your purchase as exchanging your chain may result in additional rewiring fees since most of our charms are wired/soldered and do not slide off the chain. If you would like to exchange your chain please contact us within seven days of receiving your necklace and we will provide instructions and fees for the exchange.
Does Three Sisters Jewelry offer sales, coupons or promotions?
We pride ourselves on unique, custom designs that are handmade in our San Diego-based studios. We charge a fair price for the materials and labor involved in creating personalized pieces. As a result we don't inflate our prices and regularly discount to give the appearance of value. We feel it's best to offer fair pricing year round. Occassionally we offer specials to our loyal newsletter, Facebook and Instagram followers so we recommend signing up for one or all three of these in order to be in the know.
Return Packaging Information
If you have been instructed by Customer Service to return a piece to us, please ship back in sturdy packaging with padding with tracking information to: Three Sisters Jewelry, 466 N. Coast Highway 101 St. 7, Encinitas CA, 92024. Three Sisters Jewery is not responsible for lost packages or merchandise lost due to insufficient packaging.
Do you accept custom orders?
Unfortunately we no longer accept custom orders. We encourage our customers to order the designs displayed on the website as we have found these to be the best charm, font and chain design combinations.
Do you cast your own charms?
A majority of our charms are cast and are the exlusive design of Three Sisters Jewelry. We also cast our plain discs to ensure the metal is thick and of the quality our customers expect. Our logo is cast on the back of the charms not only to mark our pieces but to comply with copyright designs as our pieces are registered with the United States Copyright and Trademark office.
What may I stamp on the charms?
Depending upon the size of the charm you choose, you may stamp names, dates and/or words on the charms. Some designs allow stamping on both sides and if so, will be specified in the product description. Tag lengths vary depending upon the number of characters to be stamped. For names with four - five characters, expect a 1 1/2" long tag; for 6-7, expect 1 3/4" and for +7 expect a 2" long tag. Widths vary and measurements are included with each product description. It is recommended that for chain length and tag measurements you understand the sizing prior to ordering.
May I order additional charms at a later date?
Yes, we are happy to create additional stamped charms that match the original design of your necklace. Our policy requires that you return your original necklace to us before we proceed - we are sorry, no exceptions. Most of our designs do not slide off and on the chain. We must have your necklace in order to add a disc or tag - we want to make sure everything matches and looks perfect. We do not mail tags without receiving the necklace first - this policy is firm. Also, we only sell the tags that match your original design and are available with that design. Thank you!
May I purchase just the charms?
At this time we only sell our 14K charms a la carte. For sterling silver, bronze and/or gold-filled designs only complete designs may be purchased and we do not sell individual tags. Our charms do not slide off and on the chain. However if you have purchased a piece in the past we are happy to add additional charms that match your original design. Our only requirement is that you send in your original necklace so that we may match the fonts and charms sizes so that your necklace looks perfect and that we may attach the charm to the chain.
Do you make jewelry for children?
No, our jewelry is intended for adult wear and is not allowed for children under 14.
How long until I get my order?
We currently ship orders within 1 week (7 business days) of your order date. This is not inclusive of shipping time. If you have an urgent gift request we are happy to do our best to meet your deadline with our rush fee option - please contact our offices prior to making your order for details. Your credit card will be charged upon placing your order since payment is required to begin production of your piece(s). Please keep in mind that during gift giving holidays, our turn around time changes. In the event there is an error with your order, we must be notified within forty eight hours with specifics and a photo of the error.
What are your shipping options?
Three Sisters Jewelry ships via USPS and FedEx only. We offer free shipping on orders over $150 within the United States. The fee for domestic shipping begins at $4.95 for first class mail. Express/overnight delivery is available for an additional fee. Shipping times vary for international orders depending upon the method selected. USPS takes approximately 2-4 weeks. For internationl orders that need to be delivered quickly, it is highly recommended that the FedEx option is chosen. Delivery time is not guaranteed for international orders due to customs delays and each country's internal mail system. Additional duty charges may apply for international orders - Three Sisters Jewelry Design is not responsible for any additional duties assessed. It is the purchaser's responsibility to determine duties prior to placing an order. Please note that express delivery does not mean that your piece will be completed sooner.
For "Quick Ship" items - please note that items will be shipped within twenty four business hours from the date of order. If a non-Quick Ship piece is included in the order, the pieces will be shipped together at the time frame for personalized jewelry (up to two weeks).
Can I return my piece?
Because each piece is custom, we do not issue refunds or exchanges. We also do not offer refunds for shipping charges. If you decide you need a different length chain, we are happy to change out the chain length for you however exchanges must be made within 7 days of receiving your necklace and additional shipping charges and an exchange fee will apply.
What if there is an error with my piece?
If there is an error with your order and the error was created by Three Sisters Jewelry, we are happy to remake your piece. The original piece must be returned so that we may verify the error. To avoid errors, please ensure that your order is correct at the time it is placed. Your necklace will be personalized in the style and font pictured on the website. Requests to alter the style and/or font must be clarified with Customer Service prior to placing your order. Once approved by Customer Service, special requests to alter the style and/or font type must be clearly explained in the Additional Instructions section when ordering. If the special instructions are left blank or unclear your order will be created in the style and font shown on the website. In the event you request a monogram, the center letter will be stamped larger. It is the purchaser's responsibility to place the personalization in the correct order.
Can I cancel my order before you begin production?
Once your order is submitted it is entered into production and changes may not be made - we are sorry, no exceptions.
Do you guarantee your work?
Yes, we guarantee our work for 30 days from date of purchase against all manufacturing defects. If you need a repair after 30 days, we are happy to repair your piece (cost quoted depending upon the repair) plus shipping and handling. Any defects to a piece must be reported within the 30 day time period. Three Sisters is not responsible for packages lost in the mail and it is recommended that all packages are sent with tracking information and insurance.
Do you ship to addresses outside of the US?
Yes, we ship outside of the US using USPS or FedEx however additional postage will apply.
How is the piece wrapped?
Each order is wrapped and enclosed in either a kraft paper bag or Three Sisters branded muslin pouch tied with a satin ribbon - multiple pieces will be wrapped in the same muslin pouch. Additional pouches and/or gift wrapping may be purchased for a small fee.
How are bracelets sized?
Basic Guideline To Bracelet Sizing
You may refer to the chart below for basic guideline to bracelet sizes. Please note that this is an approximate measurements. If you need an exact measurements, you can follow the instructions below to find your correct size.
How can I find my Bracelet Size?
To determine your bracelet size, you can follow these simple steps below.
Step 1: Measure your Wrist (or in the case of a bangle, the area around your knuckle as if sliding on a bangle) with a flexible tape measurements or a strip of paper just below the wrist bone (or around the knuckles), where you would normally wear your bracelet and measure it (See image).
Step 2: If you are using a plain strip of paper, mark your size with a pen on that paper. Then measure that paper strip with a ruler. That would be your wrist size.
Step 3: To find your bracelet size, just add your wrist size with the appropriate measurements below.
How can I find my Bangle Size?
To determine your bangle size, follow these steps below.
Step 1: Close your fingers together and bring your thumb to your little finger (as pictured). Pretend that you were putting on a bangle
Step 2: Using a strip of paper or tape measurements, wrap it around your hand at the widest point (it should be pulled taught, not loose). If you are using a plain strip of paper, mark your size with a pen on that paper. Then measure that paper strip with a ruler. That would be the circumference of your hand.
Step 3: Compare your hand circumference to the chart below. Purchase a bangle with diameter that is the next size up from your actual hand measurement.
Details, terms and conditions may change without notice.